When will my order be shipped?
The processing time depends on several things: the type of order, whether your order is complete (do we have your prescription & PD?), as well as when you placed your order.
Home Try-on Kits and Non-Prescription orders are typically shipped within 24 to 48 hours (Monday-Friday).
Prescription Orders will be processed (as long as we have received your prescription and PD measurement) and the lab will get working immediately on your order. Once your prescription order has been completed we will then ship it out to you. Our standard turnaround time for prescription orders is 3-5 business days, however some prescription orders that require custom lens work the expected completion time is 7 - 10 business days and then we will ship it out to you!
Please note : depending on the intensity of your child’s prescription and upgrades that you selected production times may vary.
Business days are Monday-Friday, excluding national holidays. If your order is placed on Saturday or Sunday, it will be processed on the following business day.
Once your order has been processed, we will send you an “order update” email with your tracking number so you can monitor the status of your order online.